Terms and Conditions

Please read through the following Terms and Conditions carefully before purchasing item(s). Placing an online order through this website confirms your acceptance of the documented terms and conditions. 

Order Timing

All our prints and frames are custom made to your order. They will all go through the Production Process and which takes between 5 to 10 days complete this process. Shipping time is not included in this time and will be determined by location. For more information, see the Shipping page. If there are any unexpected delays you will be notified by email or by phone call. 

Pricing

All prices are in Australian Dollars (AUD). Overseas Orders are available on 'Print Only' and will incur a cost of $50 AUD. All prices are entered manually as accurately as possible however it is subject to human error. Therefore Fly Candy reserves the right to accept or decline orders for any reason.

Artwork Colouring

Every effort has been made to accurately represent the colours of images. However, due to variations in devices and computer screen settings there is no gurantee there will be an exact match to what you see. However, the colour and sharpness of all finished artworks is far superior to what can be presented on a small device or screen. 

Payment Online

Fly Candy accepts all major credit cards. Payments are made directly through Shopify/PayPal, who provide a secure shopping cart solution that is Level 1 PCI compliant and use 256-bit SSL Certificates to keep order details secure.

Change of Mind, Returns, Exchanges and Refunds

Due to the nature of made to order products and not stocking inventory of the items, return or exchange cannot be guaranteed. Refunds can occur only if your order has not shipped yet. So make sure you check your order email to make sure you ordered the correct item.

The packaging that the framed prints are transported in are custom fit and built specifically to protect the artworks as much as possible during their time spent in shipment. In the unlikely event of the artwork being damaged, please send a photo of the damage to orders@flycandy.com.au and I will organise the return process.

Copyright

All rights reserved. Website content and photographs protected by Copyright Law and cannot be used without written permission.